Getting Replacement part from DELL in one chance
Whenever you fill up the form to ask for a replacement part keep the following things in mind:- 1) you are sure about whether an onsite technician is required or not and select options accordingly 2)If you are unsure about the part you are asking for give a picture as attachment and the 20 digit valid serial number along with a picture of the serial number of that part. 3) you will be required to provide 20 digit serial number for the part and picture of the serial number for a part (say for instance a harddisk) which was not originally shipped with the system at the time of purchase. They sometimes even ask you to provide the purchase order Invoice number or a picture or a scanned image of the purchase order invoice number. 4) you are not asking the same part under the same service tag within 7 days. 5) Do not give references of high ranking people unless and until you have really taken their permission/approval (i.e, false references). This may delay your replacement part delivery or